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Signs of the Times

Our phone line is down, but I only discovered this when our broadband connection was not working well and I tried to phone the service provider.  These days our phone line is used far more for internet than it ever is for voice calls.

Mind you, I don’t understand how the internet connection can work when the phone doesn’t. All very strange.

5 replies on “Signs of the Times”

Strange indeed. But the problem just could be that your broadband is messing up the phone connection, perhaps because of a faulty splitter. So try disconnecting your broadband and plugging your phone directly into the master socket, and see if it then works.

Thanks Peter. I tried all that before phoning BT who assure me that there is nothing wrong with the line. Yet still we have no dial tone.

Well, when I had a phone line problem a few months ago, with the Internet down as well (so I had to phone BT by mobile), they said the line was OK but after I pestered them enough they checked and found their engineer had connected my number to someone else’s line! I hope you can similarly get it fixed.

It turns out that of the two pairs of wires in a phone line, ADSL only uses two. There was a flakey connection at the junction box for one pair so voice wouldn’t go. The other pair were just about ok, but kept cutting out leading to an intermittent broadband signal. Ah well, we live and learn. All fixed now. Thanks for the good wishes.

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